We value our customers by providing the best, swift customer care service.
Please feel free to write us on "falaqgroup@gmail.com" and we will answer your e-mail within ONE business day!
Our Return policy
Our goal is that you are completely satisfied with your purchase. If for any reason you are not satisfied, simply return your purchase in its original packaging, within 3 business days with your original receipt for a refund or exchange.
No exceptions. No discussions. No delays.
There is no relisting fee.
In the case that we have made a faulty delivery, we will take over the return costs.
At the end of the day every return raises our cost and hence our prices, which is in nobodies interest.
Return Procedure
Depending on the value of the item and your location we have to decide the return procedure individually. Please be so kind as to contact us by email or phone for return instructions. We will advise you on how to choose the best and most economical delivery service available. Please do not, under any circumstances, send an item back without confirming the procedure with us. Also, please do not refuse the delivery for any reason: this might lead to an uninsured return and thus risk of loss or theft.
The item must be returned unchanged, undamaged and including the complete packaging, documentation, certificates etc.
Thank you
Falaq Group LLC
Please feel free to write us on "falaqgroup@gmail.com" and we will answer your e-mail within ONE business day!
Our Return policy
Our goal is that you are completely satisfied with your purchase. If for any reason you are not satisfied, simply return your purchase in its original packaging, within 3 business days with your original receipt for a refund or exchange.
No exceptions. No discussions. No delays.
There is no relisting fee.
In the case that we have made a faulty delivery, we will take over the return costs.
At the end of the day every return raises our cost and hence our prices, which is in nobodies interest.
Return Procedure
Depending on the value of the item and your location we have to decide the return procedure individually. Please be so kind as to contact us by email or phone for return instructions. We will advise you on how to choose the best and most economical delivery service available. Please do not, under any circumstances, send an item back without confirming the procedure with us. Also, please do not refuse the delivery for any reason: this might lead to an uninsured return and thus risk of loss or theft.
The item must be returned unchanged, undamaged and including the complete packaging, documentation, certificates etc.
Thank you
Falaq Group LLC
